Returns

Returns & Refunds

If something is not right with your order, contact FITCNT support and we will help you work through it.

Before Returning An Item

Please contact us before sending anything back. Include your order number, email address, and a short explanation so the team can review the request properly.

Damaged Or Incorrect Orders

If your order arrives damaged or incorrect, take photos of the package and product, then contact us as soon as possible. We will review the issue and help with the next step.

Refund Timing

Approved refunds are returned to the original payment method. Bank and payment-provider processing times can vary.

What To Include

  • Order number
  • Email used at checkout
  • Photos, if relevant
  • Short description of the issue

Returns and Refunds

We offer a 30-day change-of-mind return period. You have 30 days from receiving your order to request a return.

Change-of-mind returns

To qualify for a change-of-mind return, the product must be unopened, unused, in its original packaging and in the same condition in which it was received. Opened bottles cannot be returned for change of mind. Proof of purchase is required.

To request a return, contact sales@fitcnt.com before sending anything. If the return is approved, FITCNT will provide the return address and return instructions. Returns sent without prior approval may not be accepted.

The customer is responsible for change-of-mind return postage. Original shipping charges are not refundable for change-of-mind returns. FITCNT does not charge a restocking fee.

Damaged, faulty or incorrect products

Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact sales@fitcnt.com as soon as possible with your order number and photographs where relevant.

Faulty, damaged and incorrect products are handled in accordance with the Australian Consumer Law. The change-of-mind conditions above, including the unopened-bottle requirement, do not limit any rights or remedies available under the Australian Consumer Law. Where required, FITCNT will arrange or cover reasonable return costs for an eligible faulty, damaged or incorrect product.

Sale items and gift cards

Sale items and gift cards are not eligible for change-of-mind returns. This does not limit any rights relating to faulty, damaged or incorrectly supplied products under the Australian Consumer Law.

Refunds

We will notify you after receiving and inspecting an approved return. If a refund is approved, it will be issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact sales@fitcnt.com.

Contact

For return or refund questions, email sales@fitcnt.com.